FAQ

1. What payment methods do you accept?

We accept all major credit cards, including Visa, Mastercard, American Express, and Discover.

2. How can I track my order?
You will receive a tracking number via email once your order has been shipped. Please allow up to 48 hours for tracking information to update.

3. When will my order be shipped?
Orders are typically dispatched within 1-3 business days. Shipping times range from 5-9 business days depending on your location.

4. Do you offer free shipping?
Yes, we offer free shipping on all orders.

5. What is your return policy?
We offer a 30-day return policy. If you're not satisfied with your purchase, you can return it within 30 days of receipt. Items must be unworn, with tags, and in their original packaging. Please contact us at support@shopangeli.com to initiate a return.

6. How do I start a return?
To start a return, email us at support@shopangeli.com. Once approved, we'll send you a return shipping label and instructions on how to send back your item.

7. What if my item is damaged or incorrect?
Please inspect your item upon delivery and contact us immediately if you find any damage or if you receive the wrong item. We’ll work quickly to resolve the issue.

8. How long does it take to process a return?
Once we receive your return, it typically takes 5-7 business days to process. You’ll receive an email confirmation once the return has been processed.

9. Do you offer exchanges?
At this time, we only process returns. If you need a different size or color, we recommend returning the item for a refund and placing a new order.

10. Can I cancel or modify my order?
If you need to make changes or cancel your order, please contact us as soon as possible. Once your order has been processed or shipped, we are unable to make any modifications.